Frequently Asked Questions

TUG CONNECTS is the premier annual conference hosted by TheUserGroup.org — bringing together users of Infor’s CloudSuite Distribution (CSD) and CSD Enterprise (SX.e) to learn, share, and connect.

Held over several days, the event features:

🎓 Expert-led breakout sessions

🖥️ Hands-on workshops

🎤 Keynotes from industry leaders

🤝 Interactive TUG Network meetings

🛍️ Exhibits in the Solutions Center

🤠 Networking events and receptions

🎉 And plenty of fun and inspiration!

Whether you're a first-time attendee or a longtime member, TUG CONNECTS is where real transformation happens — in your systems, your strategy, and your community.

TUG CONNECTS 2025 will be held April 14–17; 

TUG CONNECT TECH will be held April 17-18  at the JW Marriott Austin in Austin, Texas. 110 E 2nd St, Austin, TX 78701

On Tuesday, April 15th - Jason Dorsey

A pioneering researcher, Jason has led more than 150 research studies to solve the generational divide for the biggest brands, trade associations, and global leaders. He’s helped major brands go from last to first in employee retention, inspired the rebuilding of trust and communication in challenging cultures, and ignited sales growth for both legacy and upstart brands in massively crowded markets. Jason’s research has uncovered that most business problems are actually generational problems.

Wednesday, April 16th - Infor Execs:

Kevin Samuelson, CFO

Kristen Allegri Williams, CMO

Rick Rider, SVP, Product Management

Network Meeting Day is your opportunity to connect in-person with other users in your TUG Network Group — whether that’s Purchasing, IT, Finance, Inventory Management, or another specialized focus area.

This full day is dedicated to peer-to-peer sharing, ERP best practices, pain points, and lessons learned — all with people who work in similar roles and use the same Infor solutions.

📅 When is Network Meeting Day?

Monday, April 14, 2025. Check the schedule in the TUG CONNECTS app for your specific network’s meeting time and room assignment.

🧠 What happens during the meetings?

• Group discussions and user-led conversations
• Voting on hot topics and future goals
• Deep dives into functional workflows, industry challenges, and Infor ERP solutions
• Opportunities to collaborate on future session ideas and enhancements

🌟 Who should attend?

Anyone who is part of a TUG Network — or wants to join one! It’s one of the most powerful peer-learning opportunities of the week.

Monday and Tuesday - Breakfast, Lunch, two refreshment breaks, and a Happy Hour with appetizers and a full bar (with full spirit and spirit-free adult beverages)

Wednesday - Breakfast, Lunch, two refreshment breaks, and the Penultimate Night Dinner Reception

Thursday - Breakfast and a morning refreshment  break. For those attending TUG CONNECTS TECH - Lunch will also be served.

Friday - For those attending TUG CONNECTS TECH, Breakfast and a morning refreshment break.

The dress code for TUG CONNECTS 2025 is business casual. Comfortable shoes are recommended — you’ll be doing lots of walking! Layers are also recommended, as meeting spaces tend to be chilly.

This year’s theme is fusion at TUG CONNECTS 2025 – blending innovation, collaboration, and transformation across the Infor user community.

We sure do! Because - at one time or another we were ALL first timers!

👋 Is this your first TUG CONNECTS? Welcome!

We’re so glad you’re joining the TUG community at TUG CONNECTS 2025. Here are a few helpful hints to make the most of your experience:

📱 1. Download the TUG CONNECTS App

It’s your personalized guide to the event! Build your schedule, explore sessions, receive real-time updates, and connect with fellow attendees. Available in the App Store and Google Play — search for Pheedloop and  TUG CONNECTS 

📍 2. Look for the First-Timer Welcome Tables at Breakfast and Lunch

Look for the tables with Guides and First Timers signage. Join in and say hi, ask questions, get to know other first-timers and sage veteran TUG leaders who look forward to helping you get your bearings.

🗺️ 3. Preview the Venue Layout

The JW Marriott Austin is a large venue with multiple levels of activity. Use the maps in the app to get familiar with key areas like the Solutions Center (3rd floor), General Session room (4th floor), Meals (2nd Floor) and Breakout Rooms (All three floors)

🌐 4. Do NOT Miss Network Meeting Day!

On Monday, April 14, you’ll meet people from your TUG Network Group (Purchasing, Finance, IT, etc.). This is where lifelong connections and problem-solving begin. Open to all!

🤝 5. Attend the Networking Events

Evening events are not just fun — they’re a great way to meet other users, partners, and speakers in a relaxed environment. Be sure to check the app for times and locations!

📸 6. Visit the Headshot Lounge

Located in the 3rd Floor Foyer, the Headshot Lounge is the perfect place to update your professional photo — free for all attendees! (With an opportunity to donate to the Genny White Fundraiser for the Michael J. Fox Foundation for Parkinson's Research)

💬 7. Ask Questions — People Want to Help

Look for anyone with a TUG Board, Speaker, or Network Leader badge ribbon. They're here to help you have a great experience. Don’t hesitate to introduce yourself!

🌐 8. Join the Conversation Online

Follow and use #tugonnects on LinkedIn, Facebook, and Instagram to share your experience and connect with the broader community.

📩 9. Stay Connected After the Event

Join your Network Group, participate in year-round virtual events, and explore resources at www.theusergroup.org. Your journey doesn’t stop when the conference ends!

Users of Infor Distribution ERPs (CloudSuite Distribution and CSD Enterprise), partners, sponsors, and industry experts. From executives to IT professionals, purchasing managers, and power users — this conference is for you!

Yes! This year, TUG CONNECTS is once again proud to support the Michael J. Fox Foundation for Parkinson’s Research through a fundraiser honoring our dear friend and longtime community supporter, Genny White.

🎗️ What is the Genny White Fundraiser?

The Genny White Fundraiser for Parkinson’s Research is a heartfelt campaign in support of Parkinson’s awareness and research efforts. Genny has been a guiding light in the TUG community, and this fundraiser is our way of giving back in her honor.

💵 How can I participate?

🦊 Donate Directly Here >

✋ Participate in the Silent Auction (available online and in person during the conference)

📷  Stop by the Headshot Lounge in the 3rd Floor Foyer to get a fresh, professional headshot taken during the conference. Free for all registered attendees, these are perfect for your LinkedIn, company bio, or personal brand - and take a brief moment to donate at the same time!

🦊 Where does the money go?

All proceeds go to the Michael J. Fox Foundation for Parkinson’s Research, education, and support services.

📣 Want to help spread the word?

Use #TUGconnectsGivesBack and #TC25TeamFox on social media and encourage your network to get involved!

Giddy up for the biggest party of the week!

The Penultimate Night Event at TUG CONNECTS 2025 is an unforgettable evening of entertainment, networking, and pure fun — all under this year's theme Urban Cowboy. 🌆🤠

This multi-level experience takes over one incredible three-story venue in downtown Austin. Dinner, Dancing, a Poker Tournament and, of course, a Mechanical Bull!

TheUserGroup.org is an independent association dedicated to supporting distributors who use Infor ERP products. We provide resources, networking opportunities, and an online platform for sharing best practices.

Visit ng-started" label="" type="url" href="https://www.theusergroup.org/getting-started" target="_blank" data-runtime-url="https://www.theusergroup.org/getting-started">https://www.theusergroup.org/getting-started for more information about joining TUG.

Members gain access to exclusive discussions, educational resources, webinars, and a networking community of fellow Infor ERP users. 

Yes! We welcome non-members to attend certain events. However, members often receive discounts and priority registration.

For any questions or support, feel free to reach out to our team via the contact us page. We’re here to help!

TUG Networks are specialized peer groups within TheUserGroup.org community, organized by job function or interest area. They bring together users who work in similar roles and share a passion for improving their use of Infor ERPs — including CloudSuite Distribution (CSD) and CSD Enterprise (CSDe).

These groups meet virtually throughout the year and in person at TUG CONNECTS to exchange knowledge, collaborate on best practices, and shape the future of TUG content and advocacy.

Here are just a few of the active TUG Networks:

• Purchasing
• Inventory Management
• Finance
• IT & Security
• Customer Service
• Warehouse Operations
• Executives
• Data & Analytics
• Pricing & Rebates
• Product & Project Management

For a full list of networks and to join, visit www.theusergroup.org → About → My Networks and Forums  → Networks

Each TUG Network helps shape the agenda, speakers, and content delivered at TUG CONNECTS. Network Meeting Day (Monday, April 14) is dedicated to these groups, and many sessions throughout the week are tailored to Network interests.

Joining a Network is a great way to get connected. Stop by the TUG Information  booth next to the Headshot Lounge on the third floor or visit TheUserGroup.org for help choosing the right group for you.