What is TUG CONNECTS 2023 | synergy?

TUG CONNECTS | synergy is an in-person event with innovative keynotes, 150+ sessions, hands-on sessions, preconference interest meetings, and networking activities. It’s a unique opportunity to join a community of Infor Distribution users from around the world to learn, be inspired, and make connections – and ultimately, to empower you to make the most of your Infor Distribution ERP investment.

When and where is TUG CONNECTS 2023 | synergy?

The conference will be held at the JW Marriott Desert Springs Resort in Desert Springs, CA. The closest airport to the venue is the Palm Springs International Airport. There are several other airports within a two-hour drive. 

For more information, please visit our Travel page.

The dates for the event are:

June 5 - Network Group Meetings

June 6-8 Conference

For more information, visit our Schedule at a Glance Page

The Executive Summit at TUG Connects 2023 | Synergy  is designed to provide a platform for thought leadership, innovation, team building, and collaboration among leadership attendees through smaller focused sessions with Infor Execs, main stage keynotes, and well-known thought leaders in the Distribution Industry. It provides an opportunity for more in-depth conversations and networking. Learn more about the Executive Summit.

You will be asked to confirm your attendance to the Wednesday, June 7th dinner when you pick up your badge at the onsite registration. 

At that time, you will be given the opportunity to tell us how many are in your party that you wish to sit with and be given tickets with your table assignment.

We recommend that attendees dress in business casual attire for the majority of the event. You may wish to bring layers for comfort, as event rooms tend to be chilly.

You may wish to dress up in your favorite evening wear for the Penultimate Sinatra Dinner reception on Wednesday, June 7th. There will be a professional photographer and plenty of photo ops for you and your friends. So come dressed to impress as we celebrate this special occasion with style.  

However, you are welcome to dress however you feel comfortable! Our goal is for everyone to have a relaxed and enjoyable experience. 

A continental breakfast, two refreshment breaks and lunch are provided daily. On Monday and Tuesday nights, we will host a Happy Hour in the Solution Center featuring Neighborhood Pubs and light hors d'oeuvres. On Wednesday night, all attendees are invited to our Penultimate Sinatra Dinner Reception and Casino Night After Party. A full dinner will be served. 

Cancellation and Substitutions:

You may transfer your registration to any other person employed by your company at no cost. If you choose to cancel your registration the following fees will apply:

• If cancellation is received prior to April 10, 2023, a cancellation fee of $100 will be charged.
• If cancellation is received after April 11 but prior to 11:59 pm EDT on May 22, 2023, a cancellation fee of 50% of your registration fee will be charged.
• No registration fees will be refunded if cancellation is received after 11:59 pm EDT May 22, 2023.
• Fees paid for all-inclusive options will be refunded in full, with the exception that if the cancellation is received within three days of your arrival a fee of $309 will be charged to cover the first hotel night (this is due to the hotel’s cancellation policy).

All refunds will be issued to the credit card used during your registration within two days of your confirmed cancellation.

Requests for cancellations should be sent by email to Gloria Nelson; gnelson@membersinc.com, or by calling Gloria at 920-203-3000, or by email to Gary Brown; gbrown@membersinc.com, or by calling Gary at 410-603-9007.

We accept the following credit cards:

• Visa
• Mastercard
• American Express
• Discover

Unfortunately, we are not set up for invoicing or purchase orders. Payment is by credit card only, please. (And thank you for understanding!)

Yes - we offer a variety of discounts to help make attending the conference as affordable as possible. These include discounts for groups and early bird registrations. For more information about available discounts, please visit the Plans & Pricing Page

Absolutely!

We offer a guest badge for any adult traveling companion that may want to join you for meals and receptions. We do ask that your guest be someone who is not part of the distribution industry. Guest badges do not gain access to any breakout sessions.

Also, because alcohol is served without charge at many of our events, please understand that we are unable to allow guest badges for anyone under 18. 

That said, the JW Marriott Desert Springs Resort and Spa, as well as the greater Palm Springs area all have much to offer for friends, spouses and children, and we encourage you to bring them and let them enjoy it! Learn more or book the activities at the JW Marriott.

A: Yes, we are committed to providing an inclusive and accessible experience for all attendees at TUG CONNECTS 2023 | synergy. The venue is wheelchair or scooter accessible, and we have taken additional steps to ensure that everyone can fully participate. We are also happy to provide additional support or assistance if required - please get in touch if you require any special accommodations. 

Yes! 

TUG is committed to providing a safe, inclusive, and welcoming experience for all our event participants, including those with dietary requirements and preferences.

We are working with the hotel chefs and catering partners to ensure menu items offered allow for everyone to enjoy the same food. We will have ample delicious selections that are gluten-free, dairy-free, vegan and vegetarian, that everyone can enjoy.

They are aware that we have attendees with celiac disease, food allergies, or adhere to strict kosher guidelines, so in some instances personalized plates will be prepared and presented. For those personalized meals, attendees will be given a card to give to the banquet captain or server to identify them.

Every dish offered on a buffet is accompanied by a label listing when and if it contains or is prepared free-from the top nine allergens (wheat, egg, soy, milk, shellfish, fish, sesame, peanuts, and tree nuts) and gluten. Each attendee is, of course, advised to read the list of ingredients for each dish to make careful selections based on their needs.

All guests who have notified us of their dietary requirements at least 72 in advance of the conference will be notified how they can personally enjoy each meal function.

To help make the TUG dining experiences safer for all participants, please follow these guidelines:

•      When visiting buffets, keep serving utensils in their place, with specific dishes, and do not use them for other dishes.

•      Every dish is accompanied by a label listing when and if it contains or is free-of the top nine allergens (wheat, egg, soy, milk, shellfish, fish, sesame, peanuts, and tree nuts) and gluten.

•      Labeled menus for all food functions will be provided in the event app under the specific event so everyone can read them in advance.

•      Our food and beverage director will have a complete list of ingredients for all items on the menu to address any potentially hidden ingredients.

TUG makes no representations or guarantees that the food is free of trace amounts of said allergens as the hotel kitchens are commercial kitchens preparing a wide variety of foods.

If you have any questions before or during the event, please contact Tracy Stuckrath, our food and beverage director with any questions. 404-242-0530 or tstuckrath@membersinc.com

Our members, guests and partners with severe food allergies and other dietary needs and their families join us in thanking you for your cooperation and compliance.

As always, please contact Tracy Stuckrath, our food allergy consultant, (404-242-0530) with any questions.

We welcome all attendees over the age of 18. 

YES! We are always looking for passionate and enthusiastic volunteers to help make TUG CONNECTS 2023 | synergy a success.

Session Monitors check attendees into the session, introduce the speaker, hand out and collect session evaluation forms, and help the presenter out as needed.

Champions (Veteran Attendees) act as guides for first-time attendees.

If you are interested in getting involved, please contact us with your details and availability. Thank you in advance for your interest! 

COVID-19 Warning:

An inherent risk of exposure to COVID-19 exists in any public place where people are present.

COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and other attendees with underlying medical conditions are especially vulnerable. By attending TUG Connects 2022 you voluntarily assume all risks related to exposure to COVID-19.

That said, we will continue to monitor federal, state and local guidance on safety precautions and are in frequent communication with the property’s safety leaders. We will post updates on safety protocols as they are available. 

Conference Participant Expectations:

• Adhere to all federal (CDC), state, and local health authority guidelines while traveling to the program;
• Not participate if you are experiencing any flu-like symptoms or have recently been exposed to anyone who tested positive for COVID 19 or variants;
• Wash hands often with soap for at least 20 seconds and/or use an alcohol-based hand sanitizer;
• Avoid touching your eyes, nose, and mouth with unwashed hands;
• Engage in additional responsible health and safety practices, traveling to and at the program;
• Act in the best interests of your own well-being, and that of your fellow conference participants; and
• Avoid crowded social gatherings, receptions, venues or other indoor activities that do not implement social distancing or other recommended hygiene practices.